Our Commitment to Safe Events

At Metropolitan Pavilion, our clients’ and guests’ safety is of paramount importance. We want clients, guests and visitors to feel secure. Our COVID-related guidelines reflect this commitment. They are followed by our staff throughout every event. We are happy to share them with you.

PLEASE NOTE: Effective August 17, 2021, by municipal mandate, all event attendees 12 and older and all staff will be required to show proof they have received at least one dose of a COVID-19 vaccine authorized for emergency use by the FDA or WHO. Learn more on New York City’s Key to NYC page.

Ensuring Safe Events

During events, we sanitize every event floor every 30 minutes. This includes frequently-touched surfaces like door handles. We use 3M’s hospital-grade 5L disinfectant/germicide. We sanitize all restrooms with the same. We provide wall-mounted hand sanitizers in all restrooms and the entrance lobbies, as well as in our offices and staff rooms. Our security team ensures the separation of foot traffic between designated entrances and exits. This means no intermingling of attendees arriving and leaving. Our HVAC system features upgraded general surgery-grade filtration. Rated 13 on the MERV scale (Minimum Efficiency Reporting Value), our filters control particles as small as 1.0–0.3 μm, including droplet nuclei. Metropolitan Pavilion also educates and trains all of our employees on all COVID-19 protocols and guidelines.

CDC Guidelines and Best Practices

We help our clients in every way possible to host their event safely and in accordance with CDC guidelines and best practices. All guests (except for children under 3 years old) and staff must properly wear masks at all times. We do not permit masks with exhaust vents. Everyone is encouraged to double mask. Guests and staff must maintain 6 feet of distance from each other. Hand sanitizer must be applied when offered. In addition to temperature checks at entrances, we work with our clients to ensure on-time guest arrivals. This helps maintain a steady, socially-distanced flow.

Metropolitan Pavilion is a member of the Banquet Events Strategic Taskforce (B.E.S.T.), New York event industry professionals representing all operational aspects of events. Its members include owners, general managers, and directors of food and beverage, catering, and housekeeping of the top 30 venues and hotels in New York City. The members of B.E.S.T. have also consulted our valued creative partners including but not limited to audio/visual and entertainment technology providers, caterers, design & décor companies, event planners, security firms, and rental companies.

B.E.S.T. Reopening and Safely Hosting Private Events Handbook

To learn more, please see the B.E.S.T. Reopening and Safely Hosting Private Events Handbook. The handbook addresses event logistics such as guest arrival, registration, food and beverage service, disinfecting and sanitizing, front- and back-of-house procedures, and more. All venues that have participated in B.E.S.T. are committed to sharing best practices with each other as they evolve. We are all dedicated to working together to see safe, vibrant, and successful special events in the five boroughs of the greatest city on Earth.

Thank you for taking the time to learn about our commitment to providing safe, successful events at Metropolitan Pavilion. We look forward to seeing you.